Non-Member FAQ’s & Contact Information
This FAQ’s and Contact section is for the General Public and Reiki Practitioners who are NOT currently a Member of the Reiki Healing Association.
Please check out all of our FAQ’s below before getting in touch, as you may find an answer to your question, without the need to contact us.
Non Member FAQ's (Frequently Asked Questions)The following FAQ's Cover Login Issues, Pre-Sales Questions and Contact Questions.
Login, Username & Password FAQ’s
Q: How will I know if I am Logged Out of the Members Area?
Q: How will I know if I am Logged In to of the Members Area?
It’s really easy to check if you are logged into the members area. Look at the top left hand corner of the page as shown in the image below, if you see a Dashboard link then you ARE currently Logged into the members Area.
Q: I have Forgotten my Username, What can I do?
A: Please Try The Following:
Click on the login link to be taken to the Login Page.
Then click inside the Username box of the login form; and dependent on whether your browser is set to save form details it may appear in a drop down list of possible usernames. If that doesn’t work…
Login to your email account (e.g. Gmail) or open up your email client (e.g. Outlook). Run a search for emails with the subject “Congrats – You are registered!” or “Reiki Healing Association” to try and locate the email we sent you when you first set up your membership account which contained your username and password. If that doesn’t work…
Click on the Lost Your Password link. You can then use your Reiki Healing Associations registered email address to receive an email containing your username and link to reset your password. If that doesn’t work…
If these 3 options fail, please contact us using the contact form below or via the Members Helpdesk explaining that you have forgotten your Username and provide us with your Full Name and any email addresses that you may have used when you set up your membership account so we can try and track down your username for you.
Once you find your username please make sure that you write it down somewhere safe and secure so you can always find it again in the future should you forget your username again.
Q: Can I change my Username?
A: No. Unfortunately, you can never change your RHA membership account username as it is locked down to your secure members account. That is why it is important to choose your Username wisely when you first register.
Q: Can I change my password, registered email and update my Members profile?
A: Yes. Once you are logged into the members area, you can edit your membership account details via your own personal Dashboard. You can access your account dashboard by clicking on the Dashboard Link at the top left hand side of the page.
Q: How do I reset my Password?
There are just 4 simple steps to perform in order to reset your password.
Step 1) Click on the Login link at the top left hand side of the page (see step 1 image below).
Step 2) Click on the Lost Your Password Link, just below the login form (see step 2 image below).
Step 3) Enter your R.H.A. Username or Registered eMail Address into the Reset Your Password Form and then click on the Get New Password button and our system will automatically send you an email containing a Reset Your Password link (see step 3 image below) Note: If you have added a valid username or email address you will see a confirmation message asking you to Check your email for the confirmation link.
Step 4) Go to your email inbox and locate the email from the Reiki Healing Association with a subject line of Reset your RHA Membership Password. Open up the email, read the instructions and click on the link to reset your password.
Q: I tried everything and I still cannot Reset my Password. Can you do it for me?
Do You Still Need Help Logging Into Your RHA Membership Account?
If you are still struggling to access your membership account, then we can reset your password manually for you.
You can contact us using the contact form below or via the Members Helpdesk. Please send us your Full Name, Registered eMail Address so we can track down your membership details and your New Preferred Password.
Please Remember Your Password Must be at least 8 Characters in Length with No Spaces.
We will then reset it for you manually on our membership system and send you an email confirming that it has been changed. Once we have changed your Password for you. Please Make a note of your Username and Password for future reference.
Pre-Sales R.H.A. Membership FAQ’s
Q: How much is the R.H.A.'s Lifetime Membership Package in my local currency?
A: Our Reiki Healing Association Lifetime Membership Package is just $97 USD.
Although we are a global Reiki Association based in the UK; we use US dollars because they are the generally accepted currency of the net.
If you would like to find out approximately how much $97 USD in your own currency, please visit one of the leading Currency Conversion sites on the net by clicking on the link below now.
Q: Do I need Reiki Indemnity Insurance to join the Reiki Healing Association?
A: No. You do not require Reiki Indemnity Insurance in order to join the Reiki Healing Association. However, if you are going to teach and practice Reiki professionally, you should seriously consider investing in some Indemnity Insurance to protect yourself and your reiki practice.
Reiki cannot do any harm. So you may wonder why you would need indemnity insurance. Well let say you are working from home and a client or a student falls over your door step entering your premises. They may bang and hurt their head, and decide that they are going to sue you. If your home or the healing centre you are working in doesn’t have proper insurance cover then you may have an issue.
Another issue that may arise in the future, is that someone may steal or copy your intellectual property. You may need legal cover to protect yourself and your work.
You should also check local business laws where you practice as some states or countries may insist that you have an indemnity policy in place before you can practice reiki professionally.
Q: How Can I Contact One of the Reiki Practitioners in the Reiki Directory?
A: You should Contact the Reiki Practitioner or Reiki Master/Teacher you would like to talk to or work or train with directly using the contact information on their personal listing within the Reiki Practitioner Directory. We Cannot contact them for you, you will need to initiate contact directly with your local or preferred Reiki Practitioner using either their Website, Email or Phone contact details.
Q: Can I Call You On The Phone?
A: No. Sorry we can only offer eMail Support via our Contact Form Above. With so many members, students and members of the public spread across multiple continents and time zones, we have found eMail support to be the most effective form of communication.
You can contact us using the contact form below or via the Members Helpdesk.
Q: Why did you not reply to me contact enquiry?
A: We always reply to everyone who contacts us via our contact form below or our members helpdesk.
Unfortunately, sometimes our email replies do not get through to you because your email provider may have blocked our response, mistakenly thinking it was spam or junk mail. There is not a lot we can do if this happens; because we never normally find this out until you send us another message, complaining understandably that we are ignoring you and not replying to you.
We pride ourselves on our support, and we are just as frustrated as you are when this happens. Once you make us aware of the issue, we will try other ways to contact you, using different business and personal emails addresses, and if that is unsuccessful we will try to connect with you on Facebook or Twitter.
We always try to reply to your enquiry within 24-48 hours (Except at the weekends) – so please, if you feel we’re not getting back to you, check your spam or junk folder first, then whitelist our email address and finally send us another email via our contact form below or via the members helpdesk.
General & Technical FAQ’s
Q: What Web Browser should I use?
A: If you are having trouble accessing the members area, or viewing your listing etc. There is a good chance it could be as a result of your web browser. We recommend that your always use the following 3 web browsers. 1) Google Chrome 2) Mozilla Firefox and 3) Microsoft Edge.
Q: How to Clear your Web Browser History/Cache?
Q: I can't unsubscribe from your mailing list
A: It is really easy to unsubscribe from our mailing list, there is an unsubscribe link at the bottom of every email we send you, so all you need to do is simply click on the unsubscribe link and you will be automatically removed.
If the unsubscribe link is not working, you can either reply to the email with ‘Unsubscribe Me’ in the subject line, or contact us using the contact form below or via the Members Helpdesk.
Q: Why is the Link you sent me not working?
A: We test all of the links before we ever send them out, so there maybe an issue with your web browser or security settings. Please try the following potential fixes before contacting us:
1. Have you tried to copy and paste the link into your browser?
2. Or you could try holding down your ‘control’ key and then clicking. This overides your security/privacy settings.
3. Please try another web browser. We recommend Google Chrome, Mozilla Firefox and Microsoft Edge.
RHA Membership Order FAQ’s
Q: My order has not arrived yet?
A: As it clearly states on our website sales pages; All of our products are 100% digital. So nothing is sent to you in the post/mail.
If you have already registered and created your membership account; you can CLICK HERE to login to the secure members area now and access all your RHA Membership downloads.
If you haven’t registered yet, please check the email account that you used when you placed your order via Clickbank to find the email from either Clickbank or from the Reiki Healing Association that contains the link that you will need to register as a new member and get instant access to the RHA members Area.
If you cannot find an email from either Clickbank or the Reiki Healing Association, then please check your spam or junk mail folder before contacting us using the form below, stating your full name, and email address so we can find your order and re-send the email containing the new member registration link.
If you have ordered using a different name or email address, or someone else has placed the order for you, please send us their details also, so we can find your order.
Contact FormIf you have read all of the FAQ's above and you still need help, please use the contact form below.
How to Contact Us
Please use the Contact Form below to get in touch with us at the Reiki Healing Association. We aim to respond to your inquiry or request for support within 48 hours.
We are based in the UK and Our Normal Opening Hours are Mon-Fri 9am – 5pm (GMT 09:00 – 17:00). So it may take us a bit longer to respond if you contact us over the weekend.