FAQ’s

Login FAQ’s

Q: How will I know if I am Logged Out of the Members Area?

It’s really easy to check if you are logged out of the members area. Look at the top right hand corner of the page as shown in the image below, if you see a Login link then you are NOT currently Logged into the members Area. Click on the Login Link to Login to the Members Area.

Q: How will I know if I am Logged In to of the Members Area?

It’s really easy to check if you are logged into the members area. Look at the top right hand corner of the page as shown in the image below, if you see your Name (username) then you ARE currently Logged into the members Area.

Q: I have Forgotten my Username, What can I do?

A: Please Try The Following:

Click on the login link at the top right hand corner of the page to be taken to the RHA Members Login Page.

Then click inside the Username box of the login form; and dependent on whether your browser is set to save form details it may appear in a drop down list of possible usernames. If that doesn’t work…

Login to your email account (e.g. Gmail) or open up your email client (e.g. Outlook). Run a search for emails with the subject “Congrats – You are registered!” or “Reiki Healing Association” to try and locate the email we sent you when you first set up your membership account which contained your username and password. If that doesn’t work…

Click on the Lost Your Password link. You can then use your Reiki Healing Associations registered email address to receive an email containing your username and link to reset your password. If that doesn’t work…

If these 3 options fail, please Contact Us using the Contact Form explaining that you have forgotten your Username and provide us with your Full Name and any email addresses that you may have used when you set up your membership account so we can try and track down your username for you.

Once you find your username please make sure that you write it down somewhere safe and secure so you can always find it again in the future should you forget your username again.

Q: Can I change my Username?

A: No. Unfortunately, you can never change your RHA membership account username as it is locked down to your secure members account. That is why it is important to choose your Username wisely when you first register.

We always recommend using your eMail Address as your username as it is unique to you, and it’s easy to remember.

Q: How do I reset my Password?

A: There are just 4 simple steps to perform in order to reset your password.

Step 1) Click on the Login link (button) at the top right hand side of the page (see step 1 image below).

Step 2) Click on the Lost Your Password Link, just below the login form (see step 2 image below).

Step 3) Enter your R.H.A. Username or Registered eMail Address into the Reset Your Password Form and then click on the Get New Password button and our system will automatically send you an email containing a Reset Your Password link (see step 3 image below) Note: If you do not receive an email within 10 minutes, please check your spam or junk mail folder, just in case your email client has mistaken our email for spam.

Step 4) Go to your email inbox and locate the email from the Reiki Healing Association with a subject line of Reset your RHA Membership Password. Open up the email, read the instructions and click on the link to reset your password.

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Q: I tried everything and I still cannot Reset my Password. Can you do it for me?
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Do You Still Need Help Logging Into Your RHA Membership Account?

If you are still struggling to access your membership account, then we can reset your password manually for you.

Please contact us using our Contact Form and send us your Full Name, Registered eMail Address so we can track down your membership details. We will also need you to send us your New Preferred Password.

Please Remember Your Password Must be at least 8 Characters in Length with No Spaces.

We will then reset it for you manually on our membership system and send you an email confirming that it has been changed. Once we have changed your Password for you. Please Make a note of your Username and New Password for future reference.

Finding & Contacting Reiki Practitioners FAQ’s

Q: How Can I Find and Contact a Local Reiki Practitioner?

Q: How Can I Contact One of the Reiki Practitioners in the Reiki Directory?

A: You should Contact the Reiki Practitioner or Reiki Master/Teacher you would like to talk to, or work, or train with directly using the contact information on their personal listing within the Reiki Practitioner Directory. We Cannot contact them for you, you will need to initiate contact directly with your local or preferred Reiki Practitioner using either their Website, Email or Phone contact details.

Q: Can I Call You On The Phone?

A: No. Sorry we can only offer eMail Support via our Contact Form which is located on our contact page. With so many members, students and members of the public spread across multiple continents and time zones, we have found eMail support to be the most efficient and effective form of communication.

Please contact now if you need help or support.

Q: Why did you not reply to my contact inquiry?

A: We always reply to everyone who contacts us via our Contact Form.

Unfortunately, sometimes our email replies do not get through to you because your email provider may have blocked our response, mistakenly thinking it was spam or junk mail. There is not a lot we can do if this happens; because we never normally find this out until you send us another message, complaining understandably that we are ignoring you and not replying to you.

We pride ourselves on our support, and we are just as frustrated as you are when this happens. Once you make us aware of the issue, we will try other ways to contact you, using different business and personal emails addresses, and if that is unsuccessful we will try to connect with you on Facebook or Twitter.

We always try to reply to your enquiry within 24-48 hours (Except at the weekends) – so please, if you feel we’re not getting back to you, check your spam or junk folder first, then white list our email address (support(at)reikihealingassociation.com) and send us another message via our Contact Form.

Pre-Sales FAQ’s

Q: How much is the R.H.A.'s Lifetime Membership Package in my local currency?
A: Our Reiki Healing Association Lifetime Membership Package is just $97 USD.

Please click on the Join Us link for more information.

Although we are a global Reiki Association based in the UK; we use US dollars because they are the generally accepted currency of the net.

If you would like to find out approximately how much $97 USD in your own currency, please visit one of the leading Currency Conversion sites on the net by clicking on the link below now.

http://www.xe.com/ucc/

Q: Do I need Reiki Indemnity Insurance to join the Reiki Healing Association?

A: No. You do not require Reiki Indemnity Insurance in order to join the Reiki Healing Association. However, if you are going to teach and practice Reiki professionally, you should seriously consider investing in some Indemnity Insurance to protect yourself and your reiki practice.

Reiki cannot do any harm. So you may wonder why you would need indemnity insurance. Well let say you are working from home and a client or a student falls over your door step entering your premises. They may bang and hurt their head, and decide that they are going to sue you. If your home or the healing centre you are working in doesn’t have proper insurance cover then you may have an issue.

Another issue that may arise in the future, is that someone may steal or copy your intellectual property. You may need legal cover to protect yourself and your work.

You should also check local business laws where you practice as some states or countries may insist that you have an indemnity policy in place before you can practice reiki professionally.

General FAQ’s

Q: My order has not arrived yet?

A: As it clearly states on all of our website sales pages; All of our products are 100% digital. So nothing is sent to you in the post/mail.

If you have already registered and created your membership account; you can CLICK HERE to login to the secure members area now and access all your RHA Membership downloads.

If you haven’t registered yet, please check the email account that you used when you placed your order via Clickbank to find the email from either Clickbank or from the Reiki Healing Association that contains the link that you will need to register as a new member and get instant access to the RHA members Area.

If you cannot find an email from either Clickbank or the Reiki Healing Association, then please check your spam or junk mail folder before contacting us using the form below, stating your full name, and email address so we can find your order and re-send the email containing the new member registration link.

If you have ordered using a different name or email address, or someone else has placed the order for you, please send us their details also, so we can find your order.

Q: How can I write/add an article to the Reiki Healing Association's Blog?

Q: Do you have any Free Reiki Images for Marketing Purposes?
A: We do not have any free images that you can use for your reiki brochures, social media channels and general marketing campaigns etc.

However, there are a lot of free image sites available. Please check out this blog post from Elegant Themes one of our WordPress Theme partners for more information on how to get free images to use on your website, blog or in your marketing campaigns.

High Quality Free Images: How to Find and Add Them to Your WordPress Blog

Q: Do you have any articles about Reiki?
A: All general articles about Reiki are published on the RHA Blog which is accessible via the main menu at the top of the page or by clicking on the link below.

https://www.reikihealingassociation.com/blog/

Q: Do you sell Advertising Space on the RHA.com website?

A: No. We only allow our own Reiki Healing Association members to list and promote their own Reiki and Healing Modality products and services on the Reiki Healing Association website.

If you have a product or service that you feel our RHA Members and Readers would benefit from; please contact us via our contact form with the details of the Product or Service that you would like to promote and any special offers or affiliate program details link to the offer/product/service.

We will then review the Offer/Product/Service and let you know if we will be able to add your offer etc to our next RHA Newsletter.

Technical FAQ’s

Q: What Web Browser should I use when I access the RHA Members Area?

A: If you are having trouble accessing the members area, or viewing your listing etc. There is a good chance it could be as a result of your web browser. We recommend that your always use the following 3 web browsers:

  1. Google Chrome
  2. Mozilla Firefox
  3. Microsoft Edge.

Q: How to Clear your Web Browser History/Cache?
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Q: How do I unsubscribe from your mailing list?

A: It is really easy to unsubscribe from our mailing list, there is an unsubscribe link at the bottom of every email we send you, so all you need to do is simply click on the unsubscribe link and you will be automatically removed.

If the unsubscribe link is not working, you can either reply to the email with ‘Unsubscribe Me’ in the subject line, or open a ticket using the RHA support Help Desk, requesting that we remove your email from our mailing list.

Remember to include the email address that you would like us to remove from our mailing list.

Q: Why is the Link you sent me not working?

A: We test all of the links before we ever send them out, so there maybe an issue with your web browser or security settings. Please try the following potential fixes before contacting us:

1. Have you tried to copy and paste the link into your browser?

2. Or you could try holding down your ‘control’ key and then clicking. This overides your security/privacy settings.

3. Please try another web browser. We recommend Google Chrome, Mozilla Firefox and Microsoft Edge.

Q: How do I update my WordPress Personal Profile?
A: As a member of the RHA, you can add and edit your Business Listing and your Event Listings, which are always visible to anyone who visits the RHA website.

To protect the integrity of the website, and to ensure you personal details are kept secure You do NOT have access to your WordPress Personal Profile, so you cannot edit your profile as shown in the image below.

Your personal profile is only visible to yourself once you are logged into the members area and the administrators of the website. No one will ever see your personal profile so there is no real need to update it. All your reiki business information and event details should be listed in the Business Listing and the Event Listing sections.

Clients and students will contact you only via the information you add to your Business Listing and your Event Listings, so it is important to always keep that information up to date and accurate.

Please Note: If you check your own profile you will notice that the information listed is just general information you added when you set up your account, like your name and email etc. No-one including the administrators of this website have access to your password or any financial information as no payment information is stored on this website. In fact, when you placed your order to become a member of the RHA you were taken to our Payment Processing Partner’s secure website – Clickbank.com

So in summary: You do not have access to edit your profile, so please ignore this section of the website as no-one will ever see your personal WordPress profile, only you and the administrators of this website.

Business Listing FAQ’s

Q: How many Reiki Business Listings can I add to the RHA Reiki Business Directory?
A: One Reiki Business Listing. Your Reiki Business Listing is your Permanent Reiki Practitioner Directory Listing. This is where you add all the details about yourself and your practice/school and how any prospective clients or students can contact you.

Please Note: You do NOT add all your upcoming live Reiki Workshops etc to your reiki business listing. All Live Events are added to the Reiki Events Calendar.

Q: How do I add my Reiki Business Listing to the RHA Reiki Business Directory?
A: Just click on the Add a business now button below to add your Reiki practice or Reiki training school to our RHA Reiki Practitioner Directory.

Q: I get an error message when I try to Add my Reiki Business Listing?
A: If you get an error message or page timed out message when you try to add your Reiki Business Listing, it’s more than likely a web browser issue.

We recommend that you only use the following three web browsers.

1. Google Chrome

2. Mozilla Firefox

3. Microsoft Edge

If you are using an iPad, Tablet, Mobile Device or Smart Phone, you can download one of the three listed browsers as an App using your devices App Store or Play Store if required.

Important Note: Even if your Business Listing appears to have failed; its more than likely that is was still saved by our Listing Software and added to the RHA Business Directory, so please refresh your web browser and do a search for your Business Listing before adding another duplicate listing, as all duplicate listings will be deleted automatically by our Listing Software, as you are only allowed 1 (one) Business Listing.

Q: How do I Edit my Reiki Business Listing?
A: Just locate your Reiki business listing, and as long as you are logged into the members area you will see a small Pencil Icon on your Reiki Business Listing Image.

Simply Click on the Pencil Icon button (as shown in the image below) to open up the Reiki Business Form that you completed when you first added your Reiki Business Listing to the RHA Directory.

You can then review and edit your Reiki Business listing and once you are finished editing you simply click on the SAVE CHANGES button to update your RHA Business Listing.

Q: How do I Delete my Original or Duplicate Reiki Business Listing?
A: Although it is easier and best practice to edit your original business listing, you may at some time in the future want to either delete your original business listing or remove a duplicate business listing from your RHA account.

It is really simple to do.

  1. Make sure that you are logged into the members area.
  2. Click on Your RHA Membership Username link at the top right hand side of the page (as shown in the image below).
  3. From the drop down menu, click on the Listings Link (as shown in the image below).
  4. You will then be taken to a summary page with all your Reiki Business Listings. Click on the rubbish (garbage) can icon next to the Listing you would like to delete. (as shown in the image below).
  5. You will get a warning message asking you to confirm that you want to delete the listing; Click confirm to delete your reiki business listing.

 

Q: How can I pick the Best Image for my Business Listing?
A: When you Create or Edit your Business Listing, you should upload the image you would like to appear as your main image FIRST.

Then add any additional images to the listing. They will appear in the Photo Gallery section at the bottom of your Reiki Business Listing.

Events Listing FAQ’s

Q: How many Reiki Events Listings can I add to the RHA Reiki Events Directory?
A: As many as you like. The event listings are to be used to list upcoming live events like reiki workshops and reiki shares etc. It is important that the event has a start date and an end date as our system needs to be able to remove the event for you once the event is over.

Q: How do I add my upcoming Live Reiki Event to the RHA Reiki Events Directory?
A: Just click on the Add an event now button below to add your upcoming Live Reiki Event (Reiki Workshops, Reiki Shares etc) to our RHA Reiki Events Directory.

Q: I get an error message when I try to Add my Reiki Event Listing?
A: If you get an error message or page timed out message when you try to add your Reiki Event Listing, it’s more than likely a web browser issue.

We recommend that you only use the following three web browsers.

1. Google Chrome

2. Mozilla Firefox

3. Microsoft Edge

If you are using an iPad, Tablet, Mobile Device or Smart Phone, you can download one of the three listed browsers as an App using your devices App Store or Play Store if required.

Important Note: Even if your Event Listing appears to have failed; its more than likely that is was still saved by our Listing Software and added to the RHA Events Directory, so please refresh your web browser and do a search for your Event Listing before adding another duplicate listing, as all duplicate listings will be deleted automatically by our Listing Software.

Q: How do I Edit my Reiki Event Listing?
A: Make sure that you are logged into the RHA Members Area.

Then Click on the Reiki Events Menu Link; and from the drop down menu click on the Edit Your Reiki Event link (see image below) to be taken to the summary page of all your Reiki Events Listing.

Now locate the Reiki Event Listing you would like to edit and click on the Edit Link (as shown below) to be taken back to the original Reiki Events Listing form you completed when you first added the Reiki Event listing to the Reiki Events Diary.

Once all the changes have been added to the Reiki Events Listing form, simply click on the Submit Event button to confirm and update your Reiki Event Listing.

 

Q: How do I Delete one of my Reiki Event Listings?
A: You do not normally need to Delete your Reiki Event Listings as Our Live Event Listing system will automatically delete any Reiki Event Listings that are out of date, normally shortly after the Event has been listed to finish (as long as you have added a Start Date/Time and a Finish Date/Time to the event listing).

However, you may want to override the system at some time in the future because of for example a change in circumstances or availability. In this case you can either EDIT the Event Listing if you just need to change the time or date, or you can delete the Event Listing completely from your RHA account if you do not wish to reschedule the Reiki Live Event for another time in the future.

It is really simple to do.

  1. Make sure that you are logged into the members area.
  2. Then Click on the Reiki Events Menu Link; and from the drop down menu click on the Edit Your Reiki Event link (see image below) to be taken to the summary page of all your Reiki Events Listing.
  3. Now locate the Reiki Event Listing you would like to delete and click on the Delete Link (as shown below) to delete the Reiki Events Listing from the RHA Reiki Events Diary.
  4. Please note: You will get a warning message asking you to confirm that you would like to delete the reiki event. Please click on the OK or Yes button to confirm and delete your reiki event listing.