FAQ’s

Login FAQ’s

Q: How will I know if I am Logged Out of the Members Area?

It’s really easy to check if you are logged out of the members area. Look at the top right hand corner of the page as shown in the image below, if you see a Login link then you are NOT currently Logged into the members Area. Click on the Login Link to Login to the Members Area.

Q: How will I know if I am Logged In to of the Members Area?

It’s really easy to check if you are logged into the members area. Look at the top right hand corner of the page as shown in the image below, if you see your Name (username) then you ARE currently Logged into the members Area.

Q: I have Forgotten my Username, What can I do?

A: Please Try The Following:

Click on the login link at the top right hand corner of the page to be taken to the RHA Members Login Page.

Then click inside the Username box of the login form; and dependent on whether your browser is set to save form details it may appear in a drop down list of possible usernames. If that doesn’t work…

Login to your email account (e.g. Gmail) or open up your email client (e.g. Outlook). Run a search for emails with the subject “Congrats – You are registered!” or “Reiki Healing Association” to try and locate the email we sent you when you first set up your membership account which contained your username and password. If that doesn’t work…

Click on the Lost Your Password link. You can then use your Reiki Healing Associations registered email address to receive an email containing your username and link to reset your password. If that doesn’t work…

If these 3 options fail, please Open a Ticket using the RHA Support Help Desk System explaining that you have forgotten your Username and provide us with your Full Name and any email addresses that you may have used when you set up your membership account so we can try and track down your username for you.

Once you find your username please make sure that you write it down somewhere safe and secure so you can always find it again in the future should you forget your username again.

Q: Can I change my Username?

A: No. Unfortunately, you can never change your RHA membership account username as it is locked down to your secure members account. That is why it is important to choose your Username wisely when you first register.

We always recommend using your eMail Address as your username as it is unique to you, and it’s easy to remember.

Q: How do I reset my Password?

A: There are just 4 simple steps to perform in order to reset your password.

Step 1) Click on the Login link (button) at the top right hand side of the page (see step 1 image below).

Step 2) Click on the Lost Your Password Link, just below the login form (see step 2 image below).

Step 3) Enter your R.H.A. Username or Registered eMail Address into the Reset Your Password Form and then click on the Get New Password button and our system will automatically send you an email containing a Reset Your Password link (see step 3 image below) Note: If you do not receive an email within 10 minutes, please check your spam or junk mail folder, just in case your email client has mistaken our email for spam.

Step 4) Go to your email inbox and locate the email from the Reiki Healing Association with a subject line of Reset your RHA Membership Password. Open up the email, read the instructions and click on the link to reset your password.

RHA-FAQs-003

RHA-FAQs-005

Q: I tried everything and I still cannot Reset my Password. Can you do it for me?

RHA-Contact-Support

Do You Still Need Help Logging Into Your RHA Membership Account?

If you are still struggling to access your membership account, then we can reset your password manually for you.

Please open a new Support Ticket and send us your Full Name, Registered eMail Address so we can track down your membership details. We will also need you to send us your New Preferred Password.

Please Remember Your Password Must be at least 8 Characters in Length with No Spaces.

We will then reset it for you manually on our membership system and send you an email confirming that it has been changed. Once we have changed your Password for you. Please Make a note of your Username and New Password for future reference.

Finding & Contacting Reiki Practitioners FAQ’s

Q: How Can I Find and Contact a Local Reiki Practitioner?
Q: How Can I Contact One of the Reiki Practitioners in the Reiki Directory?

A: You should Contact the Reiki Practitioner or Reiki Master/Teacher you would like to talk to, or work, or train with directly using the contact information on their personal listing within the Reiki Practitioner Directory. We Cannot contact them for you, you will need to initiate contact directly with your local or preferred Reiki Practitioner using either their Website, Email or Phone contact details.

Q: Can I Call You On The Phone?

A: No. Sorry we can only offer eMail Support via our Contact Form Above. With so many members, students and members of the public spread across multiple continents and time zones, we have found eMail support via our RHA Help Desk Ticket System to be the most efficient and effective form of communication.

Please open a new ticket if you need help or support.

Q: Why did you not reply to my contact enquiry?

A: We always reply to everyone who contacts us via our RHA Help Desk Ticketing System.

Unfortunately, sometimes our email replies do not get through to you because your email provider may have blocked our response, mistakenly thinking it was spam or junk mail. There is not a lot we can do if this happens; because we never normally find this out until you send us another message, complaining understandably that we are ignoring you and not replying to you.

We pride ourselves on our support, and we are just as frustrated as you are when this happens. Once you make us aware of the issue, we will try other ways to contact you, using different business and personal emails addresses, and if that is unsuccessful we will try to connect with you on Facebook or Twitter.

We always try to reply to your enquiry within 24-48 hours (Except at the weekends) – so please, if you feel we’re not getting back to you, check your spam or junk folder first, then white list our email address (support(at)reikihealingassociation.com) and finally send us an update to the already opened ticket or open up a new ticket via our RHA Members Help Desk.

Pre-Sales FAQ’s

Q: How much is the R.H.A.'s Lifetime Membership Package in my local currency?

A: Our Reiki Healing Association Lifetime Membership Package is just $97 USD.

Please click on the Join Us link for more information.

Although we are a global Reiki Association based in the UK; we use US dollars because they are the generally accepted currency of the net.

If you would like to find out approximately how much $97 USD in your own currency, please visit one of the leading Currency Conversion sites on the net by clicking on the link below now.

http://www.xe.com/ucc/

Q: Do I need Reiki Indemnity Insurance to join the Reiki Healing Association?

A: No. You do not require Reiki Indemnity Insurance in order to join the Reiki Healing Association. However, if you are going to teach and practice Reiki professionally, you should seriously consider investing in some Indemnity Insurance to protect yourself and your reiki practice.

Reiki cannot do any harm. So you may wonder why you would need indemnity insurance. Well let say you are working from home and a client or a student falls over your door step entering your premises. They may bang and hurt their head, and decide that they are going to sue you. If your home or the healing centre you are working in doesn’t have proper insurance cover then you may have an issue.

Another issue that may arise in the future, is that someone may steal or copy your intellectual property. You may need legal cover to protect yourself and your work.

You should also check local business laws where you practice as some states or countries may insist that you have an indemnity policy in place before you can practice reiki professionally.

General FAQ’s

Q: My order has not arrived yet?

A: As it clearly states on all of our website sales pages; All of our products are 100% digital. So nothing is sent to you in the post/mail.

If you have already registered and created your membership account; you can CLICK HERE to login to the secure members area now and access all your RHA Membership downloads.

If you haven’t registered yet, please check the email account that you used when you placed your order via Clickbank to find the email from either Clickbank or from the Reiki Healing Association that contains the link that you will need to register as a new member and get instant access to the RHA members Area.

If you cannot find an email from either Clickbank or the Reiki Healing Association, then please check your spam or junk mail folder before contacting us using the form below, stating your full name, and email address so we can find your order and re-send the email containing the new member registration link.

If you have ordered using a different name or email address, or someone else has placed the order for you, please send us their details also, so we can find your order.

Q: Do you sell Advertising Space on the RHA.com website?

A: No. We only allow our own Reiki Healing Association members to list and promote their own Reiki and Healing Modality products and services on the Reiki Healing Association website.

If you have a product or service that you feel our RHA Members and Readers would benefit from; please contact us via our contact form with the details of the Product or Service that you would like to promote and any special offers or affiliate program details link to the offer/product/service.

We will then review the Offer/Product/Service and let you know if we will be able to add your offer etc to our next RHA Newsletter.